Changi Airport is named the World's Best Airport 2014

Changi Airport soars high in global survey

By Royston Sim, The Straits Times, 28 Mar 2014

CHANGI Airport has kept its top spot in an annual global airport ranking survey.

London-based firm Skytrax yesterday named it the world's best airport for the second year in a row.

Changi beat South Korea's Incheon International, which also finished second last year. Munich Airport came third.

In addition, Changi was also named Best Airport for Leisure Amenities, for the array of facilities it offers passengers with time on their hands.

Changi Airport Group chief executive Lee Seow Hiang said the award provides great motivation for his staff to continue to aim higher. "At Changi Airport, we remain steadfast in anticipating the needs of our customers, which is the cornerstone of the Changi experience," he said.

Mr Lee also credited the award to the Changi airport community, "for their unyielding commitment to service excellence".

The Skytrax World Airport Awards survey ranked 410 airports worldwide based on a poll of 12.85 million air travellers.

The survey evaluates customer satisfaction across 39 areas of airport service and offerings, including check-in, arrivals, transfers, shopping, departure at the gate, and security and immigration.

Skytrax chief executive Edward Plaisted said Changi offers "a travel experience in itself", and noted that it continues to develop its standards.

He added: "Changi Airport is a well-known leader and innovator for the airport industry, and genuinely delights and surprises travellers who are lucky enough to enjoy the airport facilities."

Changi also fared well in other areas. It was voted second best airport for transit passengers, for airport shopping and for airport immigration. Travellers ranked it third in terms of cleanliness and baggage delivery.