One-stop social service: 30,000 needy families already better off
In nearly two years, the new service offices have helped many lower-income households, though Insight finds there are still wrinkles to be ironed out
By Rachel Au-Yong, The Straits Times, 7 Mar 2015
In nearly two years, the new service offices have helped many lower-income households, though Insight finds there are still wrinkles to be ironed out
By Rachel Au-Yong, The Straits Times, 7 Mar 2015
IN NOVEMBER 2013, Madam Choo Lay Ting and her husband Richard Ang stepped with trepidation into the recently-opened Social Service Office (SSO) in Boon Lay, in what was once part of a Housing Board void deck.
The couple needed financial help, and badly - Mr Ang, now 50, used to be a chef but had been out of work for over a year after breaking both ankles in a fall. Madam Choo, now 41, took care of their two young children at their rented one-room HDB flat.
They had asked their MP, Minister for Culture, Community and Youth Lawrence Wong, for help and he suggested they visit the new SSO, only a 10-minute walk from their home. The SSOs were being set up in HDB towns to bring social assistance closer to needy Singaporeans. The Boon Lay office was one of 10 opened by then.
Previously, they would have had to trek to one of just five Community Development Councils (CDCs) - often crowded and not at the most convenient of locations - for ComCare assistance.
The Angs found the brightly-lit Boon Lay SSO to be welcoming - for one thing, it allows walk-ins, unlike some organisations that require a referral. Receptionists advised them that it would be about half an hour before an officer could see them.
The couple went on to spend an hour with a social services officer, who asked intensely personal questions about their finances and family history, but in what they felt was a respectful, polite way.
Six weeks or so later, in January, the family received the first of monthly $200 cash grants.
Welcome to the new and accessible face of Singapore social assistance. The Angs became one of 30,300 households last year to receive financial help from SSOs, which were launched during the Budget of March 2013 and come under the Ministry of Social and Family Development.
And the SSOs' reach is likely to be much greater, if the offices tracked non-financial aid they helped to provide, such as in counselling and anger management.
The first SSOs were made up of converted offices in CDCs - previously responsible for administering ComCare, the national aid fund whose assistance includes monthly cash grants and rental fees. The first dedicated SSO opened at Kreta Ayer in August 2013.
The scheme has blossomed from the initial aim of 20, to an expanded 24 offices by this year, in HDB towns islandwide. The aim is for at least 95 per cent of those in need to be able to access social services within 2km of where they live or work.
The scheme has blossomed from the initial aim of 20, to an expanded 24 offices by this year, in HDB towns islandwide. The aim is for at least 95 per cent of those in need to be able to access social services within 2km of where they live or work.



