Wednesday, 14 March 2012

Having no oil may yield the best resource

By Thomas Friedman, The New York Times, 12 Mar 2012

EVERY so often, someone asks me: 'What's your favourite country, other than your own?' I've always had the same answer: 'Taiwan.' 'Taiwan? Why Taiwan?' people ask.

Very simple: Because Taiwan is a barren rock in a typhoon-laden sea with no natural resources to live off of - it even has to import sand and gravel from China for construction - yet it has the fourth-largest financial reserves in the world.

Because rather than digging in the ground and mining whatever comes up, Taiwan has mined its 23 million people, their talent, energy and intelligence - men and women. I always tell my friends in Taiwan: 'You're the luckiest people in the world. How did you get so lucky? You have no oil, no iron ore, no forests, no diamonds, no gold, just a few small deposits of coal and natural gas - and because of that, you developed the habits and culture of honing your people's skills, which turns out to be the most valuable and only truly renewable resource in the world today. How did you get so lucky?' That, at least, was my gut instinct. But now we have proof.

A team from the Organisation for Economic Cooperation and Development, or OECD, has just come out with a fascinating little study mapping the correlation between performance on the Programme for International Student Assessment, or Pisa, exam - which every two years tests math, science and reading comprehension skills of 15-year-olds in 65 countries - and the total earnings on natural resources as a percentage of gross domestic product for each participating country.

Fresh grads shun smaller law firms

Inability to hire junior staff affecting operations of smaller companies
By Fiona Low, The Straits Times, 12 Mar 2012

SMALL and medium-sized law firms have been the worst hit by the shortage of lawyers in Singapore, with many finding it impossible to hire entry-level staff.

They say fresh graduates are looking to join large companies or international agencies which offer better salaries and exposure to higher-profile cases.

This means smaller Singaporean players either have to take on rejects from the bigger firms or face being unable to hire at all.

Their comments come in the wake of an announcement that the Government will review the supply of lawyers.

Mr Adrian Wee, a director at medium-sized law firm Characterist, said the company has been trying to recruit for the last three years and would like to employ at least five junior lawyers. It now has only one.

'Without these junior lawyers to handle the simpler tasks, the firm is unable to take on as much high-value work as we would like to,' said Mr Wee.

'Also, we want to promote those who are already in the company, but we can't if we still need them to continue doing entry-level work because we cannot find replacements.'

There are currently 5,200 lawyers practising in Singapore, the latest statistics from the Ministry of Law show. Their numbers have been rising slowly, from about 4,000 in 2002 to 4,200 in 2007.

But lawyer R.S. Wijaya, who has his own practice, describes the situation as a 'chronic shortage'. He currently runs the firm in Chander Road alone because he has been unable to recruit. 'It is impossible to hire even if I am looking for just one person,' he said. 'I've put out recruitment advertisements but I did not even get a single applicant.'

Junior lawyers handle work such as drafting, legal research and taking instructions from clients. This frees up their senior colleagues to attend to weightier tasks such as crucial court hearings.

Lawyers estimate that the five largest firms here, including big names such as Rajah & Tann and Allen & Gledhill, employ about 20 per cent of the industry's practitioners. This leaves slim pickings especially in terms of junior-level staff.

Professor Michael Furmston, dean of the School of Law at Singapore Management University, said New Zealand has about three times as many lawyers as Singapore, despite its slightly lower population. Similarly, England and Wales have about 11 times as many people as Singapore between them, but about 34 times as many lawyers.

Mr Hri Kumar Nair, a Member of Parliament for Bishan-Toa Payoh GRC, told The Straits Times that boosting the number of lawyers here will improve the situation. 'If we increase the overall supply, ultimately the big firms will not be able to absorb all the growth and this will trickle down to give smaller firms more choice,' he said.

In Parliament last week, Law Minister K. Shanmugam said a committee has been set up to look into increasing the pool of lawyers here. It will consider possible adjustments to the current admissions policy, and may look into moving to a single Bar exam model.

Law schools here are confident that relaxing the admission criteria or increasing intakes will not mean lower standards.

'Admission is extremely competitive, thus moderate adjustments in numbers should have little impact on the quality of law students,' said Prof Furmston. His law school receives more than 1,000 applicants each year, and fewer than 120 end up being accepted.

At the National University of Singapore, between 750 and 800 applicants to the law faculty are shortlisted for interviews and a written test each year, but only 250 are admitted.


Prof Furmston said that increasing the number of graduates who enter the profession may not actually boost supply because many leave the industry within five years of qualifying.

To address this, Mr Nair said that the solution must not be focused solely on the admissions level. Firms have to play their part by keeping things interesting and exciting for lawyers. At the same time, companies have to make sure their staff have work-life balance in order to manage the high stress of the job, he said.

The 14-member committee, which includes Chief Prosecutor Aedit Abdullah and Law Society president Wong Meng Meng, is expected to present its recommendations towards the end of this year, said a Ministry of Law spokesman.

2012 Budget leaves no one behind, says Shanmugam

By Jermyn Chow, The Straits Times, 12 Mar 2012

LAW and Foreign Minister K.Shanmugam yesterday described this year's Budget as an inclusive one that leaves no one behind.

While the Government is spending more to look after the less well-off and elderly, it must take care not to burden younger Singaporeans with higher taxes.

Referring to the recent debate over whether Singaporeans earning $850 or $1,000 a month can buy an HDB flat, Mr Shanmugam said: 'We don't want anyone to earn that amount.

'That is why we give opportunities for people to upgrade themselves. And education is made, you know, literally free for those who can't afford to pay for it. But even then, we recognise there are some people who, despite all the opportunities, will still find it difficult.'

Mr Shanmugam was responding to questions from the media about the recently concluded Budget debate in Parliament, on the sidelines of a grassroots event in Nee Soon GRC.

Even though this is a society where people look after one another, only about 50 per cent of Singaporeans pay taxes, Mr Shanmugam noted. So the Government has to keep an eye on how much it gets and what it spends on.

'Today, you look at it in those terms, in terms of revenue and expenditure, it is something the Government has to be careful about - as we have an ageing population, we must also make sure our younger people, those in their 20s, 30s or 40s, are not saddled with a heavy tax burden.'

4 reasons you can't get a cab when you need one

By Goh Chin Lian, Royston Sim, The Straits Times, 10 Mar 2012

Singapore has 27,000 taxis and one of the highest ratios of cabs to people among cities, but commuters still find it hard to get a cab when they need one.

Over the years, the taxi industry has improved its call booking technology, added new players, and raised fares. Yet, complaints about taxi service abound. This week, the Government announced more measures to improve cab services at peak hours. They include stricter call booking standards and plans to get more cabs on the road. But will they do the trick?



Secrets of Singapore

By James Bartholomew, The Spectator, 3 Mar 2012

They learned from us – now we need to learn from them

The last time I visited Singapore, I stayed at the charmingly run-down, distinctly colonial Raffles Hotel. I drank a Singapore Sling in the Long Bar, contemplated a well-fed cockroach in my room and fancied myself to be following in the footsteps of Somerset Maugham. It was more than 30 years ago. I felt like Milord Anglais, making my tour around the still pretty exotic Far East.

Well, that’s all gone. Visiting again earlier this month I found a Singapore so prosperous that any possible sense of effortless and, of course, undeserved superiority has been replaced by something close to the opposite. The place is so successful, in so many ways, that I felt like a visitor from a decadent old country on a trip to one that had surged ahead.

I can’t afford the Raffles any more. It has been spruced up and is out of my league. I stayed in a hotel slightly away from the best part of town and still winced at the cost.

Just flying across the country gives you the first indication of what has happened. The port is now enormous, with hundreds of stacks of containers across a vast area that look like part of some computer game: Build-a-port, perhaps. Singapore is one of the three biggest ports in the world, vying with Rotterdam and Shanghai.

Its GDP per capita has overtaken that of Britain according to the World Bank, the IMF and the CIA World Factbook, each of which has a different way of measuring. Yet still it grows. Last year it was up another 5 per cent. Meanwhile Britain desperately tries to avoid a double-dip recession. The contrast is stark.

And here is a newspaper headline that you won’t see in Britain any time soon. Every country is suffering from dreadful economic conditions, right? Here’s the headline: ‘Jobless rate falls to 14-year low’. It was in the Straits Times earlier this month. The latest fall in unemployment brings the proportion out of a job down to 2 per cent. Meanwhile the average salary of Singaporeans has risen by 6 per cent in the past year.

Keynesians — in the corrupted sense of ‘those who believe in yet more deficit financing whenever there is an economic problem’ — may well assume that the government has splurged to achieve this remarkable result. Not at all. Here is another headline from the Straits Times: ‘Government surplus “to exceed forecast”.’

So how does Singapore do it?

Well, opinions will differ but since we have ruled out deficit financing as a possible explanation, we might try considering balanced budgets as a possible factor. Singapore has balanced its budget over the past 15 years. The deputy prime minister, Tharman Shanmugaratnam, who is also the minister of finance, told me that it had been made part of the constitution. Following the 2008 crisis, he had been obliged to apply for special permission to run a temporary deficit but this has already been paid back. Obviously having no burden of massive net public debt means that there is no net interest to pay and no need to raise taxes to pay it.

On the subject of taxes, here is another big difference: if you are on average earnings, you pay no income tax. That’s right: none. Which brings the advantage that the average person and, of course, all those on lower incomes, receive every cent that an employer pays them. This is in stark contrast to Britain, where there is a big wedge between the cost of employing someone and the money the employee actually receives after tax and national insurance. That sort of wedge probably contributes to our considerably higher unemployment.

And here is another thing which probably helps. There is no minimum wage. So, yes, there are some people on low wages. But — to put it the other way round — there is nobody in Singapore who wants to work and is offered a job who is prevented by the government from taking it. The labour market is flexible and, surprise, surprise, it works as markets often do if they are not interfered with. There is surely a case for saying that a low-paid job is better than living on ­benefits.

Singapore is second only to Hong Kong in the world index of economic freedom composed by the Heritage Foundation. Britain, in case you are wondering, comes 14th — which at least is better than France.

Instead of having national insurance, Singapore has compulsory saving. Rather frustratingly, they got this system from us. It now takes the form of payments into the Central Provident Fund. Employers and employees both pay into the accounts for each individual. This is a personal fund and one gets statements showing how much is in one’s fund. The saving is matched by investments. So it is very different from the British system where you pay your national insurance but you have no personal fund. You are also not imposing a burden on the next generation.

One of the advantages is that when money is taken out of your earnings for your pension, you feel it actually remains yours — even though you can’t spend it straight away. It does not feel like money down the drain

•••

The approach to education is rather more realistic than in Britain. Here we have had the politically convenient fantasy that all young people should do A-levels and half of them should go to university. More farcically still, many politicians appeared to believe that by more people going to university and reading, say, English literature, the economic performance of the country would be improved. But Singapore, like another country with low unemployment, Switzerland, embraces vocational education. At the age of 16 or 17, many teenagers — instead of preparing for university — start at educational establishments designed to lead to a job. There are polytechnics and institutes of technology. Polytechnics, of course, are another kind of institution which Singapore got from the British.

So, too, are O-levels. They still take them. For younger readers who have never heard of the things, they are the exams that people used to take in Britain before they were replaced by the less exacting GCSEs.

I visited one of the primary schools. I am afraid I was a bit late. That is particularly bad manners in Singapore as there is a good chance that a reception committee is waiting for you. I was ashamed to find that there were about five teachers who had been clicking their heels along with 40 children who proceeded to sing me a medley of songs. The children were in three neat rows and sang well. They take part in international competitions. And lest you think this was an elite school, it was not. It was a ‘neighbourhood’ school with 20 per cent of the children receiving free meals. Above their heads in the dining room hung boards with qualities they were encouraged to aim to be: ‘RESILIENT’, ‘STRIVING’ and ‘AMBITIOUS’.

Perhaps that sounds a bit Big Brother-ish. Yes, Singapore certainly is that. I visited one of the older generation of housing estates. As I wandered around two tower blocks for over an hour, I could not discover a single piece of graffiti or, indeed, rubbish. I asked someone later whether this was because of pride of ownership or fear. ‘Fear,’ he replied. The ultimate punishment for graffiti is the cane. Incidentally, that is another thing we in Britain used to have. But there is surely some pride of ownership, too. The majority of Singaporeans do not rent their social housing. They buy it. Acquiring a home is one of the things that you can do with your compulsory savings ahead of retirement. Consequently, Singapore has the highest rate of home ownership in the world. It is argued that it gives people a stake in society and assets of their own. The system is one of compulsory self-reliance which may well be better than the British system — for the bottom strata of society — of compulsory dependency.

Of course, the place is not perfect. It takes some bravery to be openly in opposition to the People’s Action Party, which has governed for over 50 years. If there is anything you can possibly be charged with, you probably will be. One person I interviewed told me that he was followed and that if he went into politics he would be arrested. The press is very tame. If you think that the British press is awful in the way it makes things up, harries individuals and invades privacy, you might nevertheless think it even worse to have a press which dutifully toes the government line.

There is no way that I recommend the kind of control exercised by the PAP. Yet it must be acknowledged that its control is just beginning to be slackened a little. The opposition did better than ever before in last year’s elections. Also the PAP government has become somewhat softer than before — both in its policies and its treatment of opponents. It must be admitted that its control has in many ways been benign. The big question for the long term is whether the extremely successful economic policies the government has pursued will survive the eventual arrival of a full, rambunctious democracy. Frankly it seems unlikely.

The question for us here in Britain is whether we can learn from the things that work in Singapore. In the end it will depend on what we really want. Is it to maintain the illusion that the consensus we live in is pretty sensible or to admit we got some things wrong — to admit that permanent mass unemployment is socially as well as economically damaging, for example. Singapore shows that there is another way. It is to go, instead, for low unemployment, higher growth and, through that, greater wealth and well-being for us all.

Tuesday, 13 March 2012

Should MPs attribute comments to sources?

by Teo Xuanwei, TODAY, 9 Mar 2012

Two recent incidents involving Workers' Party MPs have sparked discussions online on how rigorously politicians should attribute materials and arguments from others.

In both cases, the original authors told the MPs - one of whom used the inputs in a parliamentary speech without acknowledgement - not to attribute the materials.

Still, political observers Today spoke to had mixed views about the matter: Some felt it was not a big deal, while others pointed out that it was only appropriate to attribute the source.

Last Thursday (1 March), Aljunied GRC MP Pritam Singh made a speech (uploaded 7 March) calling for an ombudsman  here during the Prime Minister's Office Committee of Supply debate.

The fact that Mr Singh's speech was largely identical to a 2008 blog post on the same topic has since caused a buzz among netizens. Deputy Prime Minister Teo Chee Hean, too, remarked that he "was struck by how remarkably similar" Mr Singh's speech was to the blog post, when he responded to Mr Singh's suggestion in Parliament.

When contacted, Mr Singh referred this reporter to the same blog where the author had posted on Wednesday (7 March): "I note that there has been some discussion about Workers' Party MP Pritam Singh and my post 'Time for an Ombudsman'.

"For the record, Pritam contacted me for permission to use some of my text. I told him to go ahead with my blessings. No acknowledgements were necessary. I am happy he found my thoughts useful. Let's keep our eyes on the bigger picture."

Independent scholar Derek da Cunha told Today that "politicians using someone else's ideas is not a new phenomenon".

Wired world to be boon, bane for Generation Y: Survey

Published The Straits Times, 1 Mar 2012

WASHINGTON (REUTERS) - There is a good chance young people growing up in today's always-wired world will eventually become bright, nimble decision makers - if they don't wind up intellectual lightweights unable to concentrate long enough to chew over a good book.

So say 1,021 technology insiders, critics and students surveyed by the Pew Research Centre who were fairly evenly split about how always-on technology will impact the teenagers and twenty-somethings of 'Generation Y'.
In the survey, released on Wednesday, 55 per cent agreed with a statement that in 2020, the brains of young people would be 'wired' differently from those over 35, and that they would be able to find answers quickly.

Still, 42 per cent were pessimistic, agreeing with a second statement that in 2020, young technology users would be easily distracted, lack deep thinking skills and would thirst only for instant gratification.

The millennials or the always-connected generation - those born between 1981 and 2000 - would be at risk of making poor life decisions based on findings from a quick Google search or a text message response from a friend, those surveyed felt.

Many noted that humans are experiencing a revolutionary era - with new communication tools changing the knowledge landscape all the time - and said young people are approaching life and its tasks and challenges in new ways, with good and bad results.

'While they said access to people and information is intensely improved in the mobile Internet age, they added that they are already witnessing deficiencies in younger people's ability to focus their attention, be patient and think deeply,' said Ms Janna Anderson, an associate professor at North Carolina's Elon University and one of the study authors.

'Some expressed concerns that trends are leading to a future in which most people are shallow consumers of information.'

Pew and Elon University have been studying the millennials since 2006 and the survey's forecasts carry weight.

A similar poll taken in the early 1990s accurately predicted conflicts that would arise between online technology and copyrights, privacy and established institutions, Ms Anderson said.

Survey participants did offer strong, consistent predictions about the most desired life skills for young people in 2020. Among those they listed are:

Public problem-solving through cooperative work;

The ability to search effectively for information online and to be able to discern the quality and veracity of the information one finds, and then communicate these findings well (referred to as digital literacy);
Synthesising (being able to bring together details from many sources);
Being strategically future-minded; and
The ability to concentrate as well as distinguish between the 'noise' and important messages in the ever-growing sea of information.
'There is a palpable concern among these experts that new social and economic divisions will emerge as those who are motivated and well-schooled reap rewards that are not matched by those who fail to master new media and tech literacies,' said Mr Lee Rainie, director of the Pew Research Centre's Internet and American Life Project and a co-author of the study.

'They called for a reinvention of public education to teach those skills and help learners avoid some of the obvious pitfalls of a hyper-connected lifestyle.'

Many of those surveyed backed educational reforms to make distracted young people better able to handle always-on technology and to focus.

They included time-out zones, meditation, silence and going without Internet devices.

The Pew Research Centre's survey was carried out online from Aug 28 to Oct 31 last year, as part of Pew's ongoing project on the Internet and American life.

HYPER-CONNECTED GENERATION

MANY young people in the future will:
Grow up hyper-connected
Rely on the mobile Web heavily
Use the Internet as their external brains
Be adept at multitasking
Desire instant gratification 
Be satisfied with quick choices 
Lack patience
Have active brains 
Communicate findings well and have high digital literacy

Lightweight? Not them
Editorial, The Sunday Times, 11 Mar 2012

The survey released recently by the Pew Research Centre on how 'always-on' technology might impact the teenagers and 20somethings of Generation Y offers two readings. While 55 per per cent of 1,021 technology insiders, critic and students surveyed agreed that the brains of young people would be 'wired' differently from those over 35 and that they would be able to find answers quickly, 42 per cent were pessimistic. They believed that in 2020, young technology users would lack deep thinking skills, seek only instant gratification and be easily distracted. Dubbed as 'lightweight intellectuals', Gen Yers would be at risk of making poor life decisions if they rely on findings from a quick Google search or a text message from a friend.

But one should not overreact to the findings. It is a cliche that every generation thinks that younger people always come up short against the older set. They are too pampered, their memories are short, and they don't work hard enough. So goes the lament of the older folk. But every new generation has its own challenges. Generation Y, the survey respondents agreed, are undergoing a revolutionary change. For all we know, the new communication tools and the way the Gen Yers are using them might equip them sufficiently to navigate life's new pathways in the new revolutionised future.

When books were first printed for the mass market in Europe in the 15th century, priests and philosophers wrung their hands and warned that the human mind would become duller when memory could now be stored outside of the brain in books. But knowledge was revolutionised, and Europe was transformed. Western history changed its course. Old ways of reading and writing may well become less important by 2020, but communication tools now being used, and invented, may well still keep minds active and engaged.

Younger S'poreans should not be burdened with taxes: K Shanmugam

Looking out for the young and old
by Dylan Loh, TODAY, 12 Mar 2012

Law and Foreign Affairs Minister K Shanmugam has said that the Government does not want younger Singaporeans to be saddled with tax burdens, even as it ensures that the elderly are taken care of and no one is left behind.

He said it is also important to balance the country's revenue and expenditure.

Mr Shanmugam was responding yesterday to the recently-concluded Budget Debate in Parliament, at the sidelines of a community event at the Nee Soon Group Representation Constituency.

Mr Shanmugam said the Government wants a society where people look after one another, especially those who cannot help themselves.

"There's a lot of debate on whether you can survive in Singapore on S$1,000 or S$850. We don't want anyone to earn that amount, which is why we give opportunities for people to upgrade themselves. And education is made, literally free, for those who can't afford to pay for it," he said.


This year's doubling of healthcare spending and help for the low income as well as the disabled, all point towards an inclusive approach.

Mr Shanmugam said the Government wants to look out for the young and old alike.

"Because we have an ageing population, we must also make sure that our younger people, those in their 20s, 30s, 40s, are not saddled with a heavy tax burden," he said.

The Government also ensures that tax rates in Singapore remain competitive. Rather than increasing taxes, he noted that the Government would rather people keep their money and support those in need.

200 childcare centres will be built by 2018

They will offer places for up to 20,000 kids, and help women to return to workforce
By Toh Yong Chuan, The Sunday Times, 11 Mar 2012

Some 200 new childcare centres will be built over the next five years, as part of the Government's drive to coax more women back into the workforce.

To be built mostly in Housing Board estates, they will provide places for some 14,000 to 20,000 children, and add to the 950 or so childcare centres across Singapore.

The plans, which were revealed by Minister of State for Community Development, Youth and Sports Halimah Yacob yesterday, back a larger aim to boost local manpower as outlined in the Budget that Parliament has just passed.

'Childcare is a very important facet of work-life balance, and women cannot go back to work if there are no proper caregiving facilities for their children,' she said at an International Women's Day event held by the labour movement.



Most of the 200 new centres will be located in estates such as Woodlands and Bukit Panjang, where many young families are setting up home. Each will be able to take in from 70 to 100 children.

The exact sites have not been picked, and the Ministry of Community Development, Youth and Sports (MCYS) will identify suitable locations and find operators to set up the centres. Childcare centres are now run by cooperatives, voluntary welfare organisations and commercial operators.

Increasing demand has seen childcare centres being built at a faster pace. MCYS said in 2008 that it would add 200 new childcare centres by 2013, but it will hit this target by the end of this year.

Monday, 12 March 2012

Real people to push productivity

Editorial, The Straits Times, 10 Mar 2012

ECONOMIC restructuring initiatives here are as old as independence itself. The city-state has moved from its traditional role as an entrepot to an industrialising economy powered by manufacturing and construction. Then came the push for an international business hub driven by services. The aim has been to move up the value-added ladder and spur innovation and productivity. At every stage of the transition, pain was felt before results could be seen.

Adapting to such economic change should therefore be second nature to Singaporeans. However, as recent parliamentary debates reveal, it is not easy for both employers and employees to embrace another round of retooling. Restructuring is a big word and the whys and hows of the process often remain vague at the shop-floor level. To give a fillip to the movement, labour chief Lim Swee Say had to emphasise that trying to put off change would lead to bigger problems down the road.

So, how can the message be driven home?

Forget about Teamy the Bee and yet another campaign to give productivity a buzz.

Far more effective would be for the Association of Small and Medium Enterprises to play a more active role in its public outreach and media programmes, by, say, highlighting real- life stories of SMEs which have weathered challenges successfully. Examples that inspire can be drawn from different sectors to serve as role models.

It is one thing to agree with the need for productivity but it is much better to show what a company or a group of workers actually did to boost productivity. The conversion of buses to a one-man-operated system in 1985 is a striking example of a productivity boost from restructuring, but it is an old one.

'Lemon law' on defective goods to kick in from Sept

Display, discounted or sale items not exempt from new consumer rule
By Jessica Lim, The Straits Times, 10 Mar 2012

THE much-touted 'lemon law' that will require retailers to replace, exchange or give refunds on defective goods will kick in from September, after Parliament passed it yesterday.


First, the consumer can get the retailer to repair or replace the defective item. If this is not done 'within a reasonable time or without significant inconvenience' to the consumer, he can choose to either keep the item but demand a discount, or return it for a full refund.

If the product 'is found to be defective within six months of delivery, the flaw will be assumed to be inherent, unless the retailer can prove otherwise'.

In moving the legislation, Minister of State (Trade and Industry) Teo Ser Luck said that such laws would bring Singapore 'in line with the standard of consumer protection in international jurisdictions and assure both locals and tourists that the products they buy are of good quality'.

'It will encourage good business practices, and favour good retailers... this will in turn raise the standing of the retail industry in Singapore,' he added.

The Consumers Association of Singapore (CASE), which has been lobbying for a lemon law since 2005, received 1,793 complaints of defective products last year, up from 1,652 in 2009.

Members of Parliament welcomed the changes, but had questions and suggestions on implementation.

Mr Lim Biow Chuan (Mountbatten SMC) asked if retailers could refund customers through cash vouchers, or opt out of the law with a contract or display sign during sale periods.

Recounting his own experience with a faulty mobile phone that continued to turn itself off despite numerous repairs, he also asked if consumers could demand compensation for time and transport.

Noting that settling disputes in courts could involve 'significant costs and time to the consumer', Mr Hri Kumar Nair (Bishan-Toa Payoh GRC) suggested that CASE be allowed to make awards up to certain amounts. The body, he said, could also amass a database of claims so that unscrupulous retailers could be highlighted.

Mr Teo said that the law had to be 'more open, flexible and dynamic, rather than prescriptive', given the diversity of goods in the market.

He also clarified that retailers cannot deny consumers their rights under the law 'by stipulating that it is a sale, display or discounted item that cannot be refunded or exchanged'.

The ministry, he said, will be working closely with CASE till the law's implementation to educate the public and retailers.

Giving meaning to the rallying call

Schemes, policies a good start to 'inclusive society' but it's the people that define a society
By Ignatius Low, The Straits Times, 10 Mar 2012

WHEN Acting Minister for Community Development, Youth and Sports Chan Chun Sing speaks passionately about something, he goes off-script and his grammar sometimes goes awry.

But there was no mistaking the poignancy with which he closed the debate on his ministry's budget estimates yesterday.

He said that in his last 10 months at the helm of the Ministry of Community Development, Youth and Sports (MCYS), nothing pained him more than to read newspaper reports of people dying alone in their houses.

'Nobody knows that he or she has passed away, and they only found out when the smell of rotting body filtered through the windows and the doors and the neighbours reported it,' he said, in response to a clarification from Mr Ang Hin Kee (Ang Mo Kio GRC).

'I think we can do better, because this will never happen in a kampung. This will never happen when we know our neighbours well, check on them to see whether they are in need of help or not.'

His eventual parting shot to fellow members of the House: 'Schemes and policies do not make an inclusive society. We do.'

That statement (delivered twice and with pauses for effect) shows how far a Government that has tended to shy away from sloganeering has come.

In fact, the 'inclusive society' received rather a lot of airplay not just during the Committee of Supply proceedings for MCYS, but over the entire nine days spent debating the Budget as a whole.